TomLouis Watches Shipping Policy
At TomLouis Watches, we strive to provide a seamless and convenient shopping experience. Our shipping policy is designed to provide clarity and transparency regarding delivery, customs, and order processing.
Free Worldwide Shipping
We offer free worldwide shipping on all orders, regardless of your location.
- Standard delivery typically takes 10–20 working days.
- For certain countries, delivery may take up to 30 working days.
- Delivery times may vary depending on the destination, customs procedures, and unforeseen circumstances.
Customs Clearance
For most international shipments, TomLouis Watches handles the customs clearance process. Where applicable, the price displayed on our website includes applicable taxes, duties, and fees, allowing for a smooth delivery experience.
Important: For certain countries, including Brazil, Sri Lanka, Pakistan, and India, local customs authorities may impose import duties, taxes, or other charges at their discretion. These charges can vary according to local regulations and are the responsibility of the customer.
Order Cancellation and Restocking
Once an order has been processed by our warehouse, cancellations are not permitted.
We cannot accommodate cancellation or refund requests after an order has been processed for shipment.
Delivery Timeframes and Delays
We aim to process and ship orders promptly after payment is received. However, we cannot guarantee an exact delivery date.
Delivery may be delayed due to:
- Customs clearance
- Carrier delays
- Weather or other transportation disruptions
- Incorrect or incomplete delivery information
- Other circumstances beyond our control
TomLouis Watches is not responsible for losses or damages resulting from delays caused by shipping carriers, customs authorities, or other circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, typically within 5–8 working days after placing your order.
We work with established international shipping carriers, including DHL, FedEx, USPS, UPS, Canada Post, and other trusted courier services, depending on the destination.
If you have questions regarding your shipment, please contact our customer support team at Support@tomlouiswatches.com.
Thank you for choosing TomLouis Watches.
