Welcome to TomLouis Watches Global. These Terms of Service (“Terms”) govern your use of our website and any purchases you make from us. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
TomLouis Watches Global Corp. is governed by the laws of Ontario, Canada.
1. Products and Orders
We offer watches and related products through our website. We make reasonable efforts to ensure that all product descriptions, images, specifications, and prices are accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur.
We reserve the right to correct any errors or inaccuracies and to modify or update product information, availability, pricing, or specifications at any time without prior notice.
Orders may be placed directly through our website. We accept payments through PayPal, and customers may also use eligible debit or credit cards through PayPal Guest Checkout.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders involving products that are unavailable, out of stock, or identified as defective before shipment.
2. Shipping and Delivery
We ship products to customers worldwide and offer complimentary worldwide delivery.
Depending on the destination, shipments may be handled by established courier and postal services, including USPS, UPS, FedEx, DHL, Aramex, Canada Post, PostNL, and other shipping providers.
Where applicable, we assist with the customs clearance process on behalf of the customer. However, certain countries may have strict or specific customs requirements. In such cases, the customer may be responsible for completing any required customs procedures and complying with local import regulations.
Our standard:
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Processing time: 5–8 working days
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Estimated delivery time: 10–20 working days worldwide
Delivery times are estimates and may vary depending on the destination, customs procedures, courier operations, weather, or other circumstances beyond our control.
We do not guarantee specific delivery dates or times and are not responsible for losses or damages resulting from carrier or customs delays.
3. Returns and Refunds
We accept returns only in cases where a product is confirmed to be defective.
If you receive a defective product, you must notify us within 7 days of receiving your order. Customers may be required to provide photographs, videos, or other information demonstrating the reported defect.
If the return is approved, we will provide instructions for returning the product.
The customer is responsible for return courier charges unless otherwise agreed in writing.
Once the returned product has been received and inspected, approved reimbursements will generally be processed within 3–4 business days.
4. Limitation of Liability
To the maximum extent permitted by applicable law, TomLouis Watches Global Corp.'s liability in connection with any product or order is limited to the purchase price paid for that product.
We are not responsible for indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our products, website, or services, except where such limitation is prohibited by applicable law.
5. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Any changes will become effective when posted on our website. Your continued use of our website or continued purchase of our products after changes are posted constitutes acceptance of the revised Terms.
6. Contact Information
For questions regarding these Terms, orders, or our services, please contact:
TomLouis Watches Global
Email: Support@tomlouiswatches.com