Frequently Asked Questions

1. Are your watches authentic?

Yes. All watches sold by TomLouis Watches are 100% authentic and genuine. We only offer original products sourced through trusted and reputable suppliers.

2. Do you provide an AD warranty on your watches?

Our watches do not include a manufacturer or Authorized Dealer (AD) warranty. Instead, all watches purchased through our website are covered by a 2-year in-house warranty provided by TomLouis Watches.

If you receive a defective product, you may request a return within 7 days of delivery. Please refer to our Returns & Refunds Policy for complete details.

3. How do I place an order?

To place an order, simply select your desired watch, add it to your cart, and complete the checkout process through our website.

We accept credit/debit cards and other payment methods available at checkout.

4. What are the shipping costs and delivery times?

We offer free worldwide shipping on all orders.

Standard delivery generally takes 10–20 working days globally, including the customs clearance process where applicable. Actual delivery times may vary depending on the destination, customs procedures, and courier operations.

5. How do I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to monitor your shipment online.

Depending on your destination, we may ship through trusted courier partners such as USPS, UPS, FedEx, DHL, Canada Post, and other international carriers.

6. What if I receive a defective product?

If your watch arrives defective or damaged, please contact us within 7 days of receiving your order.

Our customer service team will provide instructions for the return process. Please refer to our Returns & Refunds Policy for complete information regarding defective products and eligible returns.

7. How can I contact customer service?

You can contact our customer support team at:

Email: Support@tomlouiswatches.com

You can also use the contact form available on our website. We aim to respond to customer inquiries within 24–48 hours.